Electronic Performance Support System: I believe, the success of an EPSS is based on the Internal and External environment of an organization

In the chapter, Electronic Performance Support Systems: Visions and Viewpoints by McKay and Wager is to provide tools and resources that help to solve the human performance problems. The key question that the authors are trying to address is – how the EPSS can improve performance in the work place. In order to address this question, the authors are providing important information such as the components of an EPSS, goals, and scopes of performance support and the designing of EPSS with a model called ED4: EPSS (Define, Design,Develop and Deliver). The main point of view presented in the chapter is, traditional training is ineffective and inefficient for many performance problems of today, but EPSS approach can provide information, advice, learning experience and tools to perform a task with minimum support from others. In other words, it is a “Just -in Time” training in a shorter period of time (Reiser and Dempesy, 2007, p.148 and 150). However, there are three reasons I believe the success of an EPSS is based on the internal and external environment of an organization. Continue reading Electronic Performance Support System: I believe, the success of an EPSS is based on the Internal and External environment of an organization